Welcome to the Provance Data Management Pack Readme. This Readme contains important information about the latest release. Please review the details of this release as outlined in the Table of Contents.
Upgrade Precautions and Methods
Data Management is installed as a management pack with the following requirements:
Microsoft System Center Service Manager 2012 R2 RTM or 2012 SP1. It will automatically upgrade a Data Management Pack installed on Service Manager 2012.
This release may be used to automatically upgrade from Data Management 2012 RTM (any 2.x version). If you have any other version installed (such as 1.x), then upgrade to Service Manager 2012 first.
If you have Data Management 1.2 SP1 (under Service Manager 2010) you need to upgrade Service Manager to 2012 first. Specific instructions for this upgrade follows:
Upgrade the operating system to Windows Server 2008 R2 SP1. This is a Service Manager 2012 requirement.
Upgrade to Microsoft System Center Service Manager 2012 RTM or a later version.
Upgrade Data Management to 2012.
The IT Asset Management Pack is not a requirement, but if you intend to use it, the version supported with Data Management is IT Asset Management Pack 2012 (included as part of the installer).
There are no changes in this release of Data Management.
The following is a list of known issues with Data Management:
Only users with an Service Manager Administrator role can use the LDAP Data Import wizard, which uses a secure reference to store the user name and password. For security reasons the secure reference can only be saved by an Administrator.
When you upgrade the Data Management Pack, the language setting of the operating system must be the same as it was during installation. If you change the language before upgrading, the installation/upgrade fails with an error message.
The online help, datamgt.chm, is not automatically installed on the workflow server, nor is it installed on a computer with the remote Service Manager console. Manually copy the online help to the following path, both on the server and on any computer with the remote console installed: X:\Program Files\Microsoft System Center 2012\Service Manager
Note the following behavior during an import with all properties that have a decimal value, such as a cost event: numbers in brackets that are used to represent negative values, such as (24), are ignored and not imported; alphanumeric values, such as A5, are ignored and not imported; symbols, such as a $ sign, are ignored and not imported; empty cells/fields are imported as 0 (zero).
When mapping some objects, the scroll bar is partially hidden. Resize the window to see it completely.
When adding a relationship to an object, the last page on the wizard contains a Next button that has no function.
Installation Guide - Data Management
User Guide - Data Management
© 2014 Provance Technologies, Inc. All rights reserved.
Provance Technologies Inc.
490 Saint-Joseph Boulevard, 2nd Floor
Gatineau, Quebec
CANADA
J8Y 3Y7
Provance™ and the Provance logo are either trademarks or registered trademarks of Provance Technologies Inc.
Microsoft is a registered trademark of Microsoft.
All other trademarks are property of their respective owners.